Full trading terms and conditions

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Alevo treatment table brands include Centurion (imported), Athlegen, and Forme Medical (designed and manufactured in Australia)

These terms and conditions are designed to be fair and stipulate in detail what is expected from both parties.

Definitions

“Athlegen”, “Forme Medical” and “Centurion” are brands of Alevo Pty Ltd (ABN 62 128 165 971). Unit 3, 20 – 28 Ricketty Street, Mascot NSW 2020, Australia
“Customer” means the party purchasing the products and/or services, the subject of a quotation or offer made by Athlegen, Forme Medical or Centurion
“Products” means the physical goods produced or sold by Athlegen, Forme Medical or Centurion specifically for a Customer.
“Offer” means a request, communicated by any means to a Customer by Athlegen, Forme Medical or Centurion for the manufacture of physical goods or provision of services within the capability of Athlegen, Forme Medical or Centurion to provide.

Scope

These terms and Conditions supersede all previous terms and conditions of sale imposed by Athlegen.
Each order will constitute an offer by the customer to acquire products and services upon and subject to these Terms and Conditions to the exclusion of all other Terms and Conditions.

QUOTATIONS AND ORDERS

Quotations given and orders accepted are subject to the following conditions.
Quotations are valid for a maximum of 30 days.
No binding contract shall exist until Athlegen has accepted the Customers order.
An alteration in quantity, sizes, specification or delivery, may also necessitate price variation.

DELIVERY

You may elect to choose your own freight company to collect from our factory in Ballarat Victoria, or you may select one of the following delivery services offered by Athlegen.

STANDARD ONE-PERSON DELIVERY SERVICE

Bulky Items – Electric Treatment and Examination Tables
The most economical option is for a one-person kerbside delivery service.
Athlegen will request that the transport company ring you before delivery.
We recommend arranging a minimum of two persons to bring the table into your clinic as the packed table will weigh up to 100kg. The standard delivery service does not include the removal of packing materials.

NOTE: If the delivery driver offers to help you unpack the table and place the table in the desired location – in that case, neither Athlegen nor the freight company is liable for any damages that occur to the table, you or your helper, or your property.

PREMIUM DELIVERY SERVICE*

Bulky Items – Electric Treatment and Examination tables
This Two-person delivery service includes the delivery, unpacking, positioning your table in your treatment room, and removing all packaging materials.
Athlegen will arrange a suitable and convenient delivery time for both parties before delivery.
Customers should declare any delivery impediments as prices do not allow for: stairs, narrow entrances, low ceilings, or areas where delivery of goods becomes difficult.
* This service is only available to selected Australian locations; please contact Athlegen or your local distributor for more details or a quotation.

DELIVERY TIMES

We will make a note of all specific delivery instructions on the consignment. However, because external contractors conduct most deliveries, we can’t provide a particular day or time when the delivery will take place. Any indication given by our staff or transport contractors is in good faith but is not a delivery guarantee.

INSURANCE

During transit, your order is insured for loss or damage.
After the customer has accepted delivery, Athlegen shall not be liable on any basis whatsoever for any loss or damage to the goods.

UNPACKING

The customer shall not be entitled to refuse delivery of the Products.
Bulky items are packed on a pallet to protect them in transit.
Powerlift tables require no assembly on arrival, but we advise you carefully read the Installation / Care Instructions that arrive with your table before using the product. If for any reason these instructions are not included with the product, then you can review them on the Athlegen website: www.athlegen.com.

SIGNING THE CONSIGNMENT NOTE

The following conditions generally apply to most freight forwarders.
After the table is unloaded, please check the table thoroughly for any damage before signing the consignment note.

The delivery person cannot leave until the consignment note is signed.
Received In Good Order and Condition
Signing the consignment note confirms to the freight company that your table was delivered in ‘GOOD ORDER AND CONDITION.’ No damage claims are valid after signing.

Goods Damaged In Transit

If the product you ordered has been damaged in transit, you must sign the consignment note ‘DAMAGED’ and show the fault to the delivery person.
No time to check for transit damage
If the delivery person cannot wait or if you do not have time to check the table, sign the consignment note’ SUBJECT TO CHECK’.
Check the carton for any visible signs of damage. If the carton is damaged, take a photo of the damage for your records.
If you sign the note’ SUBJECT TO CHECK’, you cover yourself if you find damage later. All damage claims must be reported within 24 hours of receiving goods.
Please phone Athlegen Customer Service on Toll Free 1800 141 141, with your consignment note number. We will advise you what to do if your table is damaged before delivery to your premises.

PAYMENTS

Confirmation Deposit (non-account customers)
Unless otherwise stipulated, payment shall be a minimum 50% deposit to confirm the customer’s order.

Final Payment (non-account customers)

Full payment is due when the goods are entirely manufactured and ready for despatch.

REQUIRED DELIVERY DATE

Every order is to have a required delivery date. We will do our best to begin manufacturing the order in time to achieve the customer’s required delivery date.

ORDER SETTLEMENT

When the order is complete and ready for dispatch, the 50% balance is due.
For account customers, when the order is invoiced, when it is complete and ready for dispatch. Payment is due in 30 days even if the customer has not accepted or specifically requested delivery of the goods.

DEFERRED DELIVERY DATE BY CUSTOMER

A customer may defer an order only in writing and no less than 40 days before the originally advised required delivery date. Athlegen will reschedule the manufacturing of the order to achieve the customer’s amended delivery date.

ORDERS ON-HOLD / STORAGE CHARGES

All completed orders manufactured according to the customer’s instructions will be stored for 30 days without charge. After 30 days, storage charges apply.
Athlegen will charge a storage fee at the rate of $10 per pallet per month, electric tables at $20 each per month.
If for any reason, full payment has not been received when the order was ready for dispatch, the storage charges will begin to accrue from the date the goods were ready for dispatch.

CANCELLATION OF ORDERS / REFUNDS

Athlegen is not a standard retailer/manufacturer. The vast product configuration choices offered by Athlegen necessitates manufacturing many products to order in Australia. Once specialty components or raw materials are ordered, or manufacture has commenced, a refund may not be possible.
As soon as we receive your order confirmation, we start processing your order to provide you with the quickest possible service. If you wish to change your order, you must contact Athlegen customer service as quickly as possible.

NOTE: Changing your order may incurring additional charges.

CUSTOM ORDERS AND NON-STANDARD PRODUCTS

Athlegen will make every effort to ensure each customer’s specific desires are realised and are totally satisfied with their purchase.
Modified products or products that include options not listed on our standard price lists, i.e. non-standard products, are non-returnable for refund or exchange.
Payment may be required (at Athlegen’s discretion) in full before beginning manufacture of products deemed by Athlegen to have little recoverable value in the event of the order being cancelled or otherwise discontinued.
Alterations to the product by the customer after manufacture or supply will incur additional charges.
Warranty claims for non-standard products will be assessed on an individual basis by Athlegen management; if Athlegen believes that the warranty claim is directly related to the modification requested by the customer, the standard warranty may not apply.
A product customisation form and drawing must be signed before the order is processed. Athlegen will charge a fee for the drawing of all custom/non-standard products. This fee will be payable even if the product does not proceed to manufacture.

Responsibility For Design / Fit For Purpose

The customer accepts that Athlegen shall have no responsibility for the design or modifications submitted to Athlegen for manufacture.
The customer acknowledges that it is their sole responsibility for checking the application of Products and that the Products are suitable for any particular purpose.

Jigs and Drawings

Unless otherwise agreed by Athlegen in writing, all tools, dies, jigs, patterns, and other items made by or for Athlegen to execute the customer’s orders shall remain the property of Athlegen.

PRICES AND QUOTES FOR PRODUCTS

Product prices are set by the Athlegen price list, which is subject to change without notice. The price payable is the price in effect at the time of order or by a quotation specific to the particular Customer requirement. Prices quoted pertain to only one order, and subsequent orders for identical products may be subject to a new quote.

INTERNATIONAL ORDERS

Import duties, taxes and charges aren’t included in the item price or postage cost. These charges are the buyer’s responsibility. Please check with your countries customs office to determine what these additional costs will be before buying. Please also check with your country’s customs office to determine any requirements you need to meet so that the goods can clear through customs.

AUSTRALIAN WARRANTY

For specific products, warranty details refer to the product warranty document supplied with the product upon delivery. Current warranty information for all products is available on the Athlegen website. (www.athlegen.com.au)

Athlegen warrants that goods of Athlegen’s manufacture supplied under this contract shall be free from inferior quality or material and conform to such written specifications that Athlegen has provided.

It is a term of this warranty that the customer notifies Athlegen within 24 hours of receiving goods of any claim that the goods have been defectively manufactured or processed. Athlegen shall then be entitled to require the customer to return the goods for examination by Athlegen at the customer’s expense.

The warranty is subject to the goods sold or supplied not being tampered with or subject to improper treatment.

Equipment or materials not manufactured by Athlegen are sold and only covered with the warranty that the manufacturer gave Athlegen. As Athlegen may be able to enforce, such items are not being warranted by Athlegen in any way.

Where goods are sold for use in combination with other equipment or materials, this warranty is limited to the goods sold and not to any combination with other equipment.

The warranty is in addition to the customer’s statutory rights. Still, it is a term of the Conditions that all warranties, conditions, undertakings or representations, express or implied by law, are excluded to the full extent permitted by law. If the law does not permit the exclusion of Athlegen’s liability, then as long as the law permits, the liability of Athlegen is limited to repair or replace any defective goods or payment of the cost of repair or replacement.

Once Athlegen has replaced defective goods or paid the cost of them, any goods returned to Athlegen shall become the property of Athlegen.
Athlegen will accept no claim for labour or other expenditure incurred by the customer (except to the extent required by law) without written consent by Athlegen. Athlegen shall not be liable for any consequential loss or damages suffered by the customer, even if related to the supply of defective or non-conforming goods.

RETENTION OF TITLE

The ownership of goods delivered by Athlegen is only transferred to the customer when all sums owing to Athlegen are paid.

SEVERANCE

Should any part of the Conditions be held to be void or unlawful, these Conditions shall be read and enforced as if the void or unlawful provisions had been deleted.

FORCE MAJEURE

In the event of the manufacture or delivery of the goods being prevented, interrupted, or delayed by any cause whatsoever beyond the control of Athlegen including, but not limited to, strikes, raw material shortages, accidents or breakdown of plant machinery or by a lockout by Athlegen employees, Athlegen shall have the option, without incurring liability to the customer, either to suspend delivery or at the discretion of Athlegen, according to the nature and extent of such event, cancel the order.
The customer shall not seek consequential contribution or reimbursement from Athlegen in any of the circumstances described in this clause.

PROPER LAW

The contract shall be governed by the laws of the State of New South Wales and Australia and Athlegen, and the customer shall submit to the non-exclusive jurisdiction of the courts exercising State or Federal jurisdiction in that State.

Payment Methods

Paypal:

PayPal icon will direct you to the PayPal popup, then you log in or set up a PayPal account and process your payment through them.

Direct Debit Payment Option:

You may elect to pay for your order by direct debit. In the payment section, you must include the order reference provided and pay the exact order value. As soon as your order is paid in full, we will put your order into production.

Credit/Debit Card Payments

We accept AMEX, Visa, and Mastercard – The payment gateway is Limepay
Standard Athlegen payment terms and conditions apply

Buy Now and Pay Later

Leasing and Finance

Customers can arrange finance from their preferred financial institution.
Before Athlegen issues you an invoice, Athlegen will require your financial institution’s preferred invoice billing instructions and any specific details that need to be included on the invoice.
Before you place your order, please, contact your financial institution to obtain their specific invoice requirements.

Limepay

Limepay enables you to split payments up to $3000. The split payment option appears at the Cart level below all other payment options.
If your purchase is eligible, the payment amount will appear as four equal instalments, whereby the first instalment is paid upfront, and the remaining three instalments are due every fortnight.

Limepay summary;
• Eligible for all purchases <$3000.
• No application required • You will pay for your purchase in 4 equal payments.
• You will pay the first payment upfront, and the remaining three payments will be due every fortnight from the first payment date.
• You can pay your payments before the due dates. Otherwise, we will automatically take payments from your nominated debit or credit card on the due dates.
• If an automatic payment fails on the due date, Limepay will charge you a late fee of $5. You can be charged up to 4 late fees, which total $20.
• If an automatic payment fails, Limepay will attempt to take that payment four days later. If that second payment attempt fails, Limepay will add the payment due, including any late fees, to the next scheduled payment.
• Be an individual who is at least 18 years old;
• Be capable of entering into a legally binding contract;
• Have a valid email address and phone number;
• Have a valid debit or credit card; and
• Pay a 25% deposit unless you qualify to have this deposit waived. For product details and terms and conditions, please refer to the Limepay website.

Zip:

ZIP is available for products that are in stock or can be delivered within 14 days. If a product is eligible for Zip pay, it will be a payment option on the product screen. Zip Pay allows people to buy a product, get their goods straight away and pay them later in regular interest-free instalments; no credit cards are required. Flexible payment plans allow you to pay off your loan weekly, fortnightly or monthly, with a minimum monthly payment. Zip Pay is accessible from the Zip app, available for free through Google Play and the App Store. Zip has a range of products customers’ can apply for:
Zip Pay $250 -$1000
Zip Money >$1000
Zip Business $1,000 – $3,000
Zip Business $3,000 – $150,000

When you make a purchase using Zip, it gets added to your account.

You don’t need to pay anything upfront. Each month you’ll be sent a statement detailing:

• What you’ve spent and paid off
• Fees (including a $6 monthly fee when you have money owing at the end of the month and any late fees or dishonour fees for missed payments)
• How much do you need to pay?
• Zip lets you pay off the total amount or pay in instalments. Payments can be weekly, fortnightly or monthly, as long as a minimum payment of $40 is made each month for balances under $1000. For balances over $1000, minimum payments might be more.
• For product details and terms and conditions, please refer to the Zip website.

Latitude pay:

Ten weekly payments are split evenly.
Eligible for all purchases <$1000 or more if the customer is eligible for a higher loan amount.
Choose your payment option.

Return and Refund Policy.

Athlegen is not a standard retailer/manufacturer. A restocking fee may apply to all accepted returns and refunds for products where a 3rd party credit provider made the payment. To check if a product qualifies for a refund or return, please refer to the Athlegen Terms and Conditions.

Shipping Information:

With the purchase of some items, you may select a shipping provider. The options may be one of the following.

Bulky Items – Electric Treatment and Examination Tables

Cope Standard:

Postcode Zone Supplier 1 (Cope Standard)
This standard delivery service is a kerbside delivery.
Before unloading the table, the delivery driver will contact you via phone or in-person and arrange where you would like the table placed. The table is delivered to the nominated street address and placed on the “kerbside” of the property.
PLEASE NOTE: The table is packed on a pallet to protect the table in transit. It is the customer’s responsibility to get the table into the clinic and dispose of the packaging materials.
For more information, visit our Terms and Conditions page
*Please note that we will try to use your chosen shipping provider. If this is not possible, we will provide an equivalent service.

Bulky Items – Electric Treatment and Examination Tables

Direct Standard:

Postcode Zone Supplier 2 (Direct Standard)
This standard delivery service is a kerbside delivery. Before unloading the table, the delivery driver will contact you via phone or in-person and arrange where you would like the table placed. The table is delivered to the nominated street address and placed on the “kerbside” of the property.
PLEASE NOTE: The table is packed on a pallet to protect the table in transit. It is the customer’s responsibility to get the table into the clinic and dispose of the packaging materials.
For more information, visit our Terms and Conditions page
*Please note that we will try to use your chosen shipping provider. If this is not possible, we will provide an equivalent service.

Sendle/Aust Post:

Sendle and Australia post are our preferred providers for small items; however, we reserve the right to use an alternative shipping provider of our choice.

Delivery Terms & Conditions

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Manufactured Orders

If you require a specific delivery date, please note this in the delivery instruction, and we will do our best to accommodate your request. NOTE: Manufacturing lead-time is subject to change depending on the current size of our order book.

Changing Your Order

Athlegen is not a standard retailer/manufacturer. The vast product configuration choices offered by Athlegen necessitates manufacturing many products to order in Australia. Once specialty components or raw materials are ordered, or manufacture has commenced, a refund may not be possible.

As soon as we receive your order confirmation, we start processing your order to provide you with the quickest possible service. If you wish to change your order, you must contact Athlegen customer service as quickly as possible. NOTE: Changing your order may incurring additional charges.

Delivery

You may select one of the following delivery services offered by Athlegen.

Standard Delivery: Portable Tables, Selected Accessories, and Stools

A courier service sends portable tables, stools and selected accessories.
Standard delivery times are between 9 am and 5 pm Monday to Friday.
We cannot provide an estimated delivery time – if you are not home to accept your delivery and have not offered an Authority To Leave (ATL) – the courier will leave a delivery attempt note, and re-delivery charges will apply.
We send smaller parcels via Sendle or Australia Post. In some cases, if you are not home, you will be left with a note to pick up your parcel at your local pick-up destination.

Bulky Items: Electric tables

Our dispatch department will contact you on the day of dispatch with all the information you need to track your order: the freight company contact details and the consignment note number. Athlegen will request that the transport company ring you before delivery.

Standard Delivery Service: Bulky Items/Electric Tables

The most economical option is for a one-person delivery service to the kerbside of your nominated street address. This service does not include unpacking, delivery to a room within your premises, or removal of packing materials.
We recommend arranging a minimum of two persons to assist as the packed table may weigh 70kg to over 100 kilograms.
Note: If the delivery driver voluntarily offers to help place the table in the desired location and helps you unpack it, neither Athlegen nor the freight company is liable for any damages that occur to the table, you, your helper, or your property.

Premium Delivery Service – for Bulky Items / Electric Tables

A premium delivery service is available for Bulky Items. We will deliver your table, unbox, position the table in your treatment room and remove all the packaging materials.
Athlegen will arrange suitable and convenient delivery times for both parties before delivery.
Customers should declare any delivery impediments: e.g. parking, stairs, narrow entrances, low ceilings, or areas where delivery of goods becomes difficult. Make sure you bring these issues to our attention before we organise the delivery to offer you an accurate delivery quotation and book the correct service to meet your requirements.
This service is only available to selected Australian locations. For more details or a quotation, please contact Athlegen or your local distributor.
If there are any other additional fees associated with the delivery of your product, the customer is responsible for paying these fees.
Premium delivery is not available for deliveries to international addresses.
Allow 2-5 business days for delivery to metro areas.
Delivery delays may occur around Christmas, Easter, and public holidays.

Online Orders

When placing an online order, a customer agrees to comply with Athlegen Terms of Delivery (see below)

Dispatch

We try to get all our orders despatched on the same day or the next business day. However, this may not always be possible for the following reasons:
• Credit/debit card checks – sometimes, we may need to make additional checks on your credit card, which might delay your order. The credit card processing delay may take up to 36 hours. If this occurs, we will inform you by email.
• Pro-lift electric tables: Made to order item, please allow 3 to 8 weeks manufacturing lead-time (correct as of May 2021). Please contact us if you require this product urgently as we do stock some models that may suit your requirements.
• Value-Lift tables: Stock item unless indicated on the website product page.
• Towelling covers; some towelling covers are made to order; please allow up to 14 days.
• All other products are generally held in stock and available for immediate dispatch.
• Orders with different stock availability. If you have selected multiple items with varying times of availability, we will despatch your order when all items are ready.

Pick-ups

You may elect to choose your own freight company to collect from our factory in Ballarat Victoria or any of our showrooms, subject to the location of available stock.
Please note that freight charges between our premises may apply if you wish for stock to be transferred between any of our showrooms or factory/workshop locations so that you can arrange your pick-up or courier.

Insurance

All products are insured for loss or damage during transit

Athlegen shall not be liable on any basis whatsoever for any loss or damage to the goods occurring after delivery; this includes damage whilst unpacking your order.

Delivery times

Estimated road freight times – within Australia for in-stock items ordered before 11 am.
Next day: Sydney, Adelaide, Melbourne Metro.
2 days: Brisbane Metro, VIC country
3-4 days: Hobart Metro, South Australia country
4 – 7 days: Queensland country, North Queensland, Tasmania, Western Australia, Northern Territory, and remote regions
Estimated air freight times – international
7-21 days: Most countries

Note: Upon dispatch, Athlegen will email you your freight consignment note. The courier will contact you to arrange a suitable delivery day with all Bulky Items deliveries.

• We cannot guarantee delivery on a specific date or time.
• Please allow lead times above plus an additional day to deliver your order before contacting customer service.
• We do not offer delivery on Saturdays, Sundays, Bank Holidays, Christmas Day, Boxing Day, and New Year’s Day.

Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, please get in touch with customer service, who will be happy to assist you.

Parcels Sent By Mail

Online tracking is available for all parcels delivered by Australia Post. If tracking your order online is unsuccessful and seven days have passed, please contacting customer service.

Delivery of Goods

We will send an order anywhere a courier will deliver. We deliver door-to-door everywhere in mainland Australia.

PO BOX Deliveries

We do not deliver portable tables, massage chairs, gas lift stools, or electric tables to Post office boxes. But we can deliver smaller accessory items to P.O. Boxes.

Order Tracking

If you have not received your order tracking by email contact customer service for tracking details. For Bulky Items, our dispatch department will contact you on the day of dispatch with all the information that you will need to track your order: the freight company contact details and the consignment note number.

Delivery Issues

Multiple Delivery Dates

We may need to charge a delivery fee for each delivery that relates to a single order.

Backorder Deliveries

If we cannot deliver the entire order for any reason of our making, there will be no charges made for additional deliveries. If there is a change to the delivery date, we require a minimum of 24 hours’ notice before delivery.

Not At Home To Receive A Delivery – Authority To Leave (ATL)

A courier will require a signature upon delivery. If no one is home to accept delivery at your nominated premises, Athlegen will charge you the courier re-delivery fee. Alternatively, you can give the Athlegen an ATL. Please use the online shipping instructions box, and we will let the courier know where to leave your parcel, e.g. “If no one is home, please leave the parcel on the back porch.”
Remember deliveries are less safe this way, and you must accept full responsibility for any loss that may result. NOTE: Neither Athlegen nor the carrier is liable for stolen items.

Exceptions When You Must Be Home To Receive Your delivery

• You must be home to receive Bulky Items.
• Delivery to security apartments where building access is restricted.

Alternatively, you may consider having your order delivered to a work/business address or a friend or relative. If these alternative delivery options are not suitable, you can arrange to pick your order from the freight company depot.

Delivery Dates and Times

The standard delivery service is the most cost-effective and will not usually commit to a specific delivery time. Standard couriers operate in the following way: A courier responsible for parcel pick-ups from our area picks up your consignment and takes it to a central depot. The parcel is then picked up from the main depot by the courier responsible for delivering parcels to your area. In some cases, the package will travel through many depots. Because the driver who delivers parcels in your area follows a particular run, it can be difficult to promise a delivery time to suit because he may not usually pass your address at the time that you require the delivery.

If you require a specific delivery window, we will need to provide you with a point-to-point delivery service quotation. Point-to-point delivery service is always more expensive than a standard delivery service.
A point-to-point courier is where a courier picks up from us and delivers directly to you. Your consignment stays on the exact vehicle from pick up to delivery, ultimately minimising any chance of misdirection or loss through multi-handling. With this service, we can usually give an accurate delivery window.

Customer Refusal Of Delivery

• The customer shall not be entitled to refuse delivery of the Products without prior arrangement in writing from Athlegen. If a customer refuses delivery without prior notification the customer will be liable for all associated product delivery charges, including the return of the product to Athlegen.

What should I do before I sign the delivery CONSIGNMENT NOTE?

Signing The Consignment Note

The following conditions generally apply to most freight forwarders.
After the table is unloaded, please check the table thoroughly for any damage before signing the consignment note. The delivery person cannot leave until the consignment note is signed.

Received In Good Order and Condition

Signing the consignment note confirms to the freight company that your table was delivered in ‘GOOD ORDER AND CONDITION.’ No damage claims are valid after signing.

Unpacking Your Order

Check the carton for any visible signs of damage. If the carton is damaged, take a photo of the damage for your records.
Your Athlegen table may be wrapped in bubble wrap and surrounded by thick cardboard sleeves; please exercise caution when unpacking as knife cuts to the upholstery are easily identifiable and not covered under insurance or as a warranty claim.
Your table will require no assembly on arrival, but we advise that you carefully read the Installation / Care Instructions that arrive with your product before using the product. If for any reason these instructions are not included with the product, then you can review them on the Athlegen website: www.athlegen.com.

Product Assembly

Portables or Electric Tables: No assembly required. Still, we advise you carefully read the Installation / Care Instructions that arrive with your table before using the product. If for any reason these instructions are not included with the product, then they can be reviewed on the Athlegen website: www.athlegen.com before you use the product or contact us, and we will email you a copy.

Stationary Tables: Flat packed to save on freight costs and require some basic assembly.

Gas Lift Stools and Score Seats: Flat packed to save on freight costs and require some basic assembly without the use of any tools.

Problem With An Order

Goods Damaged In Transit

Check the carton for any visible signs of damage. If the carton is damaged, take a photo of the damage for your records.
If your table has been damaged in transit, you must sign the consignment note ‘DAMAGED’ and show the fault to the delivery person.

What If There Is No Time To Check For Transit Damage?

If the delivery person cannot wait or if you do not have time to check the table, sign the consignment note’ SUBJECT TO CHECK’.
If you sign the note’ SUBJECT TO CHECK’, you cover yourself if you find damage later. All damage claims must be reported within 24 hours of receiving goods.
Please take images of any damage to the packaging carton before you unpack.
Please phone customer service on Toll-free 1800 141 141, with your consignment note number, and we will advise you what to do if your table is damaged before delivery to your premises.

Discrepancies In Delivery or Non-Delivery

• Discrepancies in goods delivered such as missing items or incorrect items supplied should be advised within 24 hours.
• Should your order be despatch and it fails to reach you within the times quoted above (see “How long will my delivery take? “), please contact customer service, who will be happy to assist.
• Undelivered Items; we aim to deliver all of our orders and keep failed deliveries to a minimum.
If we fail to deliver any order to you, please report this to us no later than one day after the expected delivery date.
• Any discrepancies between goods received and goods invoiced should be advised within 24 hours of receipt of invoice.
• Athlegen may not accept any claims made outside of 24 hours period.

Product Colour Discrepancies

The items illustrated on our website are as close as possible to how they look in real life. The reproduction of colours is as accurate as photographic, and computing processes will allow. Different computer monitors have different settings which may make colours appear differently, and therefore we accept no responsibility for colour differences.
Note: No exchange or refund is possible if a customer is not happy with the product colour ordered.

Incorrect Item Delivered

Check your order against your invoice or delivery packing slip and contact customer service.

Faulty Item

Notify us immediately, and we will arrange for the return of the product by these terms and conditions.

Restocking Fees

If a return is accepted, a restocking fee may apply unless the product is found to be faulty or damaged.

Items out of Stock

We make every attempt to ensure that the products listed on our website are in stock. Despite these efforts, a small number of items on the site may be out of stock for various reasons, such as an unexpected spike in demand. If we cannot supply an item immediately, we will contact you with an expected delivery date. If this is not suitable for you, we will issue a refund.
Please note that this does not apply to items made to order, such as towelling covers or Pro-lift treatment tables where manufacturing lead times apply.

Orders On-Hold, Collection Delays, and Storage Charges

Orders On-hold and Collection Delays

The delivery or manufacture can only be deferred in writing and only if the manufacture has not commenced.
Where possible, Athlegen will reschedule the manufacturing of the order to achieve the customer’s amended delivery date.
We will make every reasonable effort to contact you to let you know that your order is ready. If your order is ready for pick-up or ready for dispatch, but you elect to defer the pick-up date, the following will apply;
All paid orders will be held for a maximum of 30 days without charge. After 30 days, storage charges apply.

Storage Charges

Athlegen will charge storage at the rate of $10 per pallet per month, electric tables at $20 each per month.
If, for any reason, full payment has not been received when the order was ready for pick up or dispatch, the storage charges will begin to accrue from the date the goods were ready for pick-up or dispatch.
We reserve the right to allocate goods that are not collected within 12 weeks to another customer order and reorder the goods for you.
If the products listed on the original order are no longer available, Athlegen may supply a substitute product of similar specification and equal (or lower) cost.
If you do not pay your storage fees when you arrange to collect your purchase or arrange delivery, we will not release your order.

Returns and Refunds

Athlegen is not a standard retailer/manufacturer; many of the products offered for sale are manufactured to order by Athlegen. All customer orders are processed, and manufacture commences as soon as customer orders are confirmed.

We will provide refunds under the Competition and Consumer Act 2010 (the “Act”), namely if the goods you purchased:
• Are not of merchantable quality
• Are not fit for its purpose
• Do not match the same-named product on our website.
You should return your goods within a reasonable time if one or more of the above occurs and provide us with:
• Proof of purchase by producing the original Tax Invoice.
• Return the goods listed on the Tax Invoice with all original packaging and manuals enclosed.
• Suitable ID to identify you as the original purchaser; and
• Details of the fault or issue with the product and that you did not cause the fault or problem.
• All refunds for an online web sale are made via Athlegen customer service once a refund request form has been submitted. Credit Card funds will then be refunded back to the customer’s account by customer service. This process may take up to 7 business days.
• The store sales supervisor can authorise all refunds for in-store purchases. Credit Card and EFTPOS payments will be refunded back to the customer’s account. This process can be actioned in the store immediately. We reserve the right to charge an administration/restocking fee to cover our reasonable order cancellation costs.
If you notice damage to a product after delivery, you should notify us immediately, and we will arrange for the return of the product by these terms and conditions.
You will be liable for any costs incurred relating to delivery or installation, where the products have been delivered to you unless the product is found to be faulty or damaged.
We reserve the right to charge an administration fee to cover our reasonable costs regarding your cancelled order.
A 15% restocking fee will apply to all returns we accept unless the return is faulty or due to an error by us.
We apologise; we cannot accept returns or exchanges of hygiene barrier sheets and towelling products for health reasons unless faulty and unused.

International orders
International freight costs are dependent on the weight and volume of your order.
We can supply a quotation by airfreight to your closest airport or sea freight to the nearest port. Please note that we do not deliver door to door for international deliveries.
Customs policies vary widely from country to country. You should contact your local customs office for further information before confirming your order, as Athlegen cannot take responsibility for any issues that may arise in clearing your order through customs in your country.

Additional Charges

Any customs or import duties are applied once the package reaches its destination country. The recipient must pay additional charges for customs clearance. We have no control over these charges and cannot predict what they may be.

Service Maintenance Request Form

Does your product require servicing or routine maintenance? Fill out the form below and one of our staff members will contact you to arrange an appointment

    Name*
    Business Name*
    Email*
    Phone Number*
    Address*
    City*
    State / Territory*
    Postcode*
    Service Maintenance Type*
    Information

    Preferred Date*


    Upload Images

    If your table has a fault, please upload some images to help us with your enquiry. If you have a Pro-Lift Electric table please also upload an image of the data plate located on the base of the product.

    Accepted files .jpg, .png max. file size 10MB